What Shipping Companies do you use for deliveries?
We use UPS, FedEx and USPS for all of our orders.
California Auto Performance reserves the right to use discretion in any circumstance, where it makes more sense to use an alternative delivery method.
Since we work with so many manufacturers, your delivery method is based on the manufacturer and your location for the quickest shipping method.
How long does it take for home delivery?
We currently offer only ground service for free shipping. Depending on your location, it can take 2-5 working days on non made to order items. Most of our items are shipped from Texas and Indiana to get to you quicker. We also have some items in California, Florida and Las Vegas. It will depend on the item you purchased and we will try to ship it to the warehouse closest to your location.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no reply email address. To ensure emails reach you, add the domain californiaautoperformance.com to your safe senders list.
Some special made to order items take longer to ship, after they are manufactured we send tracking right away.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts, we take extra care in the delivery of the item. These could include tonneau covers and large side stpes. These are either available for shipping from our branches or will be delivered to you through our branch of networked warehouses. We try to ship the part closest to you if, available at the warehouse.
Can I buy from a local store?
Sorry you cannot purchase direct from our mailing address.
Do you deliver on Weekend?
Some Fedex and USPS items can be delivered on the weekends. You need to check your tracking info to get you estimated date of delivery.
Why can’t I select next day delivery?
We currently only offer free ground shipping on most items.
We try to ship the item from the closest warehouse to you, so you do not have to pay for expedited shipping.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. You can then go to the website of your shipping courier and track your order for the most up to date and accurate information.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. some of our couriers may require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do you deliver to APO addresses?
Sorry we cannot.
I'm new, how do I order?
We go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year.
Our comprehensive catalog system will look for the car parts for your section.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. .
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
Which credit cards do you accept?
We currently accept the following credit cards on www.californiaautoperformance.com, in our retail stores and on telephone orders – Mastercard, VISA and Paypal.
What currencies can I use?
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
How can I find the right part for my car?
Enter your Year, Make Model on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
Why does more than one part come up when I enter my vehicle registration and search for a part?
Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Fitment Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on +44 (0) 203 788 7842.
A part is not listed online so can you order for me?
Yes, we will do our best to order the part for you through our special orders team.
Can I make an order over the phone?
Yes. Our specialist team is available to take your order 8am to 2pm Pacific Monday to Fridays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the US 48 States.
How do I check if an item is in stock?
Most items are in stock unless it needs to be made to order The website will display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +44 (0) 203 788 7842.
Do you price match?
Yes, we now offer a Price Matching from a authorized dealer. We do not match non authorized, returns or refurbished items from ebay amazon or any other wholesale site.. We have the right to deny any price match.
Please contact our Customer Service team via email if you have a product you wish to discuss.
Where is my order?
Most of our deliveries are sent via UPS, Fed Ex or USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for us on our contact us page.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
How do I return an item?
Please email us directly and we will be glad to help you out.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
We hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to email@example.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
What do I do if my part is faulty?
All our products are covered under your specific manufacturer’s warranty.
We will handle claims for up to 30 days, so please make sure to check your item. After 30 days you can contact the manufacturer direct.
Who pays for return postage?
Customer pays return shipping on normal return.
If your item is damaged or defective, we will need pictures and full descriptions of the damage. All damage needs to be reported right away. Damage claims will be voided, if you installed the item.
Your item will then be sent a return slip for exchange